How to resolve the ‘Incorrect Credentials’ login error?

1. Common Data Entry Fixes

• Case Sensitivity: Check if Caps Lock is on. Passwords are case-sensitive.
• Zero vs. ‘O’: Ensure you aren’t confusing the number 0 with the letter O.
• Leading/Trailing Spaces: If you copied and pasted your details, ensure there isn’t an extra space at the beginning or end.

2. Account Identification

• User ID vs. Mobile: Try logging in with your registered Mobile Number instead of your Username (or vice-versa).
• Country Code: If using your phone number, ensure you have selected the correct country code (+91 for India) and haven’t typed it twice.

3. Password Reset (Self-Service)

1. Click «Forgot Password?» on the login screen.
2. Enter your registered Mobile Number or Email.
3. Enter the OTP sent to you via SMS or Email.
4. Set a new password and try logging in again.

4. Technical Glitches

• Clear Cache: Go to your phone’s Settings > Apps > Indwin 7 > Storage and tap Clear Cache.
• Mirror Links: If the app is outdated, it may give a generic «Incorrect Credentials» error. Check the official Telegram channel for the latest «Mirror Link» or APK update.

5. Account Status

• Self-Exclusion: If you recently set a «Cool-off» period or self-excluded, the system will block your credentials until that period ends.
• Inactivity: If you haven’t logged in for 6+ months, your account may be «Archived.» You will need to contact support to reactivate it.