What to do if the app freezes during a live game?

Last updated: 10-03-2026
Relevance verified: 10-08-2026

If the app freezes during a live game on Indwin 7, follow these steps immediately to protect your bet:

  1. Do Not Refresh Instantly: Wait 5–10 seconds. The server often catches up and will display the result once the connection stabilizes.

  2. Take a Screenshot: Capture the screen immediately. Ensure the Game ID or Round ID (usually in the corner) is visible as proof for support.

  3. Check History: Once you can reconnect, go to «Bet History.» Even if the app froze, the server usually processes the result. If your bet won, the balance will be updated automatically.

  4. Clear Cache: If the freeze is persistent, force-close the app and Clear Cache in your phone’s app settings before relaunching.

  5. Contact Support: If your balance didn’t update after a win, send the screenshot and Game ID to Live Chat.

Pro Tip: If you frequently freeze during live streams, lower the Video Quality to «Medium» or «Low» in the game settings to reduce the load on your connection.

Trisita Aich
Trisita Aich is an iGaming writer from India with deep expertise in online casinos, slot mechanics, and responsible gambling. She holds a Master’s degree in English Literature from the University of Calcutta and has written for several international iGaming platforms. On IndWin7, she focuses on clear, honest guides that help Indian players make informed and safe decisions.

Comments

Baixar App
Wheel button
Wheel button Spin
Wheel disk
800 FS
500 FS
300 FS
900 FS
400 FS
200 FS
1000 FS
500 FS
Wheel gift
300 FS
Congratulations! Sign up and claim your bonus.
Get Bonus