What to do if the app freezes during a live game?
If the app freezes during a live game on Indwin 7, follow these steps immediately to protect your bet:
Do Not Refresh Instantly: Wait 5–10 seconds. The server often catches up and will display the result once the connection stabilizes.
Take a Screenshot: Capture the screen immediately. Ensure the Game ID or Round ID (usually in the corner) is visible as proof for support.
Check History: Once you can reconnect, go to «Bet History.» Even if the app froze, the server usually processes the result. If your bet won, the balance will be updated automatically.
Clear Cache: If the freeze is persistent, force-close the app and Clear Cache in your phone’s app settings before relaunching.
Contact Support: If your balance didn’t update after a win, send the screenshot and Game ID to Live Chat.
Pro Tip: If you frequently freeze during live streams, lower the Video Quality to «Medium» or «Low» in the game settings to reduce the load on your connection.


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